Returns & Refunds Policy

You can return any unused items for a refund within 30 days of purchase. If you wish to make a return, send us an email to hello@ottonehardware.com and we’ll provide you with a return address. Special orders are not eligible for returns.

Your item must be unused and in the same condition that you received it. Once we receive your items your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 working days. 

Late or missing refunds
If you haven’t received a refund yet, contact your banks or credit card company, it may take some time before your refund is posted. If you’ve done this and you still have not received your refund, email us at hello@ottonehardware.com.

Returns shipping 
You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.